How is findCRA changing?

At findCRA, we’re committed to providing the best tools and resources for our banks and nonprofits to empower them in building the relationships they each need to succeed.

Over the past few years, we’ve worked diligently to build awareness of community needs in our key markets of Kentucky, Indiana, Florida, New Jersey and Pennsylvania.  As we’ve talked with hundreds of nonprofit directors and bankers, we’ve listened closely to their feedback about how they want to build relationships and find ways to support each other.

One of the clearest things that our bankers have asked about is a way to identify which nonprofits in any given community are aligned with CRA.  At the same time, our nonprofits have discussed the need to understand how their organization meets CRA requirements and the best way to approach banks for CRA support through funding, donations, volunteers and loans.

This feedback and our own vision to provide findCRA services to every community in the United States has lead to one of the largest changes in our company’s history.  We’ve dedicated our time, expertise and resources to developing a groundbreaking, unique process that allows us to qualify and promote thousands of CRA-qualified nonprofits in communities throughout the nation. We already have nearly 5,000 nonprofits listed on the site and are adding more each week.

Read on to find out more about your new features and services and other enhancements.  We look forward to hearing your feedback on these new services and other ways we can support you in building strong community partnerships.

What’s new and enhanced?

We’re excited to share several new features and services as well as other enhancements that are now available as part of this update.

Banks

Our bank users now have access to new tools and resources to support their CRA goals and objectives, including:

  • Nonprofit Search – With a Bank User License, a banker can search thousands of nonprofits that are closely aligned with CRA requirements.  We’ve created a proprietary algorithm that qualifies nonprofits utilizing nearly 1,400 data points from over 20 trusted government and industry resources.
  • Nonprofit Profiles – For each CRA-qualified nonprofit listed online, you’ll be able to review a detailed profile that includes over 70 data points about the nonprofit including IRS information, CRA activities, geocoding data and Census Bureau demographics.
  • Nonprofit Introductions & Messaging – For each nonprofit, you’ll be able to request an introduction or send them a personalized email, with a single click.

Nonprofits

Our nonprofit users now received personalized tools to educate and equip them to tell their CRA story

  • Nonprofit Profile – We’ve taken the first step and qualified nonprofits that are closely aligned with the CRA.  You’ll nonprofit will receive an online profile that includes over 70 data points about your organization including IRS information, CRA activities, geocoding data and Census Bureau demographics.
  • Claim Your Nonprofit  – In just a few minutes, you can claim your nonprofit.  As part of this process, you’ll be able to add additional information about your mission, focus area and clients served.  You’ll also be able to include contact information that will appear on your Nonprofit Profile and activate online messaging features.
  • CRA Certification – Once you’ve claimed your nonprofit, you can apply for CRA Certification to further demonstrate your alignment and organization’s commitment to CRA.  With CRA Certification, you’ll receive helpful, customized tools to share your new CRA Certified status including a personalized CRA Story document, a personalized internal CRA Strategy document, a CRA Certified Nonprofit badge to use online or in marketing, and a CRA Certified Nonprofit certificate.

findCRA Learning Center

Every user gains access to the new and improved findCRA Learning Center including:

  • Knowledge Base – You can search for answers on using findCRA as well as common CRA questions.  Also, we’ve taken the CRA Regulations, Interagency Questions & Answers, and Examination Guidelines and made them fully searchable.  Search in one place and find the information you need from all of these resources.
  • Forums  – We’ve created new user Forums where you can create topics and join existing discussions about CRA, the banking industry, your nonprofit experience and more.
  • CRA Newswire – The CRA Newswire you’re familiar with is still available on the findCRA Learning Center.  Keep up with regulatory and industry updates from the regulators, findCRA announcements, our thoughts on CRA, and more, all in one place.

What’s the same?

The CRA expertise and personal relationships you’ve built with our leadership team and staff hasn’t changed and we’re excited to be supporting our banks and nonprofits with great new ways of working with us.

Also, most of the features you’re used to are still available and have been enhanced including:

  • Community Need Listings – formerly known as Projects, we’ve updated the look and feel of our Community Need Listings from our nonprofits.  These Listings provide detailed needs for specific communities which a bank can support.  All of the data that you’re used to seeing is there, but we’ve also opened up access to the information about the nonprofit that listed the need to make it easier to build relationships.
  • CRA Newswire – Our CRA Newswire hasn’t changed, but we’ve relocated it to our expanded findCRA Learning Center.  We’ve also need section for our thoughts on CRA matters and financial tips for consumers published by banking regulators.
  • FAQs about CRA – We’ve also moved our FAQs about CRA to the findCRA Learning Center.  In addition, we’ve added tons of new content including the CRA Regulations, Interagency Questions & Answers, and Examination Guidelines, all fully searchable in one location.
  • Help Center – The Help Center has also moved to the findCRA Learning Center as part of the Knowledge Base.  We’ve included dozens of detailed questions to help with your bank, nonprofit and general user experience.

What’s phasing out?

As part of our continued commitment to providing our bank and nonprofit users the best tools and resources to build strong community partnerships, we’re sunsetting some of our existing services and eliminating some fees with this update.

Banks

For our bank users, all of the features that you’re used to seeing are still available, but in most cases, we’ve given them a new look and feel.  The biggest change is that our Projects are now called Community Need Listings and we’ve removed the restriction on seeing which nonprofit has added the listing, making it easier for you to select needs to support.

Also, each bank user will have their own user dashboard and bank profile.  You will no longer need to register and link yourself to an existing bank.  You’ll also be able to purchase your own individual Bank User License.  To see more about bank features or purchase a Bank User License, visit our bank services page.

Community Partners / Nonprofits

For our Community Partners, the biggest change is that throughout the website, we now refer to you as nonprofits.  To see all of the great new features and services you receive as a nonprofit, check out the other questions on this page or visit our nonprofit services page.

With this new update, we will no longer offer the follow Community Partner Services:

  • Subscriptions – We’ve eliminated subscriptions for our Community Partners effective immediately.  If you have an active monthly subscription, it will stop rebilling.  If you have an active annual subscription, we’ll be in touch with you regarding your personalized next steps.
  • Projects – Projects have been renamed Community Need Listings and the ability to add future Listings is now reserved for our CRA Certified nonprofits.  If you have an active Community Need Listing from before this update, it’s still online and we’ll be in touch regarding your personalized next steps.
  • Successful Connection Fees – We’ve also eliminated Successful Connection Fees for new Community Need Listings.  From this point forward, for any new Listing, you’ll no longer be assessed a Successful Connection Fee when a bank support it, whether a percentage-based or flat fee.  If you had a Project already listed online before this update, we’ll be in touch with you regarding how your Successful Connection Fees are impacted.
  • Enhanced Support Services – Previously, with a paid Advanced subscription, a Community Partner was entitled up to three hours of Enhanced Support Services per quarter.  These hours could be used for Needs Assessment, Targeted Matchmaking, Bank Grant Preparation, Project Creation, or Bank Meeting Support.  Effective April 1, 2017, we will no longer offer Enhanced Support Services.  If you have an active subscription, we’ll be in with you regarding your personalized next steps.
  • Project Promotion – As part of our new services and website experience, we’re also changing the way that we reach out to banks.  We are committed to helping banks find as many CRA-qualified nonprofits as possible, including your nonprofit.  Going forward, we will no longer feature Projects, now Community Need Listings, on our homepage, but all of the Listings are searchable on the Community Needs Listing Search page.  Also, while we may periodically share information about certain needs on our social media or in emails, we can no longer guarantee that your Listing will receive featured email or social media promotion.

While it seems like we’ve removed some features for Community Partners, they’ve been replaced with amazing new tools and resources that make it simpler for your nonprofit to claim its listing, tell your CRA Story and become CRA Certified.  Check out the new ways of working with findCRA on our nonprofit services page.

Will I have to register again or reset my username and password?

You do not need to register again.

If you’ve already registered on the website in the past, you won’t need to register again.  If you previously registered as a bank, your user account remains a bank.  If you previously registered as a Community Partner, your user account is now a nonprofit.  Otherwise, your user account is set up as a general account and you can choose to complete your registration as a bank or nonprofit.

You will not have to reset your username.

In most instances, you will not have to reset your password.  However, with this website enhancement, we have upgraded our log in solution.  For a small group of users, you may be prompted to reset your password when you first log in.  If this happens, follow the onscreen directions to set up your new password and you’ll be good to go.

If I paid for a subscription, what happens next?

As part of our continued commitment to providing our nonprofit users the best tools and resources to build strong community partnerships, we’re sunsetting some of our subscriptions with this update.

We’ve eliminated subscriptions for our Community Partners effective immediately.  If you have an active monthly subscription, it will stop rebilling.

If you have an active annual subscription, we’ll be in touch with you regarding your personalized next steps.

Also, effective April 1, 2017, the Enhanced Support Services you received with your paid subscription will no longer to offered.  These services included up to three hours per quarter that could be used for Needs Assessment, Targeted Matchmaking, Bank Grant Preparation, Project Creation, or Bank Meeting Support.

As part of your paid subscription you also were entitled to certain promotional benefits, including your Project being featured on our homepage and email or social media promotion.  Going forward, we will no longer feature Projects, now Community Need Listings, on our homepage, but all of the Listings are searchable on the Community Needs Listing Search page.  Also, while we may periodically share information about certain needs on our social media or in emails, we can no longer guarantee that your Listing will receive featured email or social media promotion.

While it seems like we’ve removed some features for Community Partners, they’ve been replaced with amazing new tools and resources that make it simpler for your nonprofit to claim its listing, tell your CRA Story and become CRA Certified.  Check out the new ways of working with findCRA on our nonprofit services page.

We’ll also be reaching out to each nonprofit with an active subscription to discuss your personalized next steps regarding your subscription and services.

Where can I find the CRA Newswire, FAQs on CRA, and other guidance?

As part of this upgrade, we’ve create a brand new findCRA Learning Center. Every user gains free access to this new resource and you can find it at www.learnCRA.com.

We’ve divided the findCRA Learning Center into three key sections:

  • Knowledge Base – You can search for answers on using findCRA as well as common CRA questions.  Also, we’ve taken the CRA Regulations, Interagency Questions & Answers, and Examination Guidelines and made them fully searchable.  Search in one place and find the information you need from all of these resources.
  • Forums  – We’ve created new user Forums where you can create topics and join existing discussions about CRA, the banking industry, your nonprofit experience and more.
  • CRA Newswire – The CRA Newswire you’re familiar with is still available on the findCRA Learning Center.  Keep up with regulatory and industry updates from the regulators, findCRA announcements, our thoughts on CRA, and more, all in one place.

We’ve also incorporated some of the sections you’re used to seeing into the new findCRA Learning Center including:

  • FAQs about CRA – We’ve also moved our FAQs about CRA to the findCRA Learning Center.  In addition, we’ve added tons of new content including the CRA Regulations, Interagency Questions & Answers, and Examination Guidelines, all fully searchable in one location.
  • Help Center – The Help Center has also moved to the findCRA Learning Center as part of the Knowledge Base.  We’ve included dozens of detailed questions to help with your bank, nonprofit and general user experience.

If I had a Project listed online, where can I find it?

Projects have been renamed Community Need Listings and it’s still online.  You can see all of the active Community Needs Listing on the Search page.

Also, you can access any Listings that you created from your user dashboard after you log in.  We’ll also be reaching out to each nonprofit with an active subscription to discuss your personalized next steps regarding your subscription and services.

 

As a Nonprofit, will I still receive Enhanced Support Services?

As part of our continued commitment to providing our nonprofit users the best tools and resources to build strong community partnerships, we’re sunsetting some of our services with this update.

Effective April 1, 2017, the Enhanced Support Services you received with your paid subscription will no longer to offered.  These services included up to three hours per quarter that could be used for Needs Assessment, Targeted Matchmaking, Bank Grant Preparation, Project Creation, or Bank Meeting Support.

As part of your paid subscription you also were entitled to certain promotional benefits, including your Project being featured on our homepage and email or social media promotion.  Going forward, we will no longer feature Projects, now Community Need Listings, on our homepage, but all of the Listings are searchable on the Community Needs Listing Search page.  Also, while we may periodically share information about certain needs on our social media or in emails, we can no longer guarantee that your Listing will receive featured email or social media promotion.

While it seems like we’ve removed some features for Community Partners, they’ve been replaced with amazing new tools and resources that make it simpler for your nonprofit to claim its listing, tell your CRA Story and become CRA Certified.  Check out the new ways of working with findCRA on our nonprofit services page.

We’ll also be reaching out to each nonprofit with an active subscription to discuss your personalized next steps regarding your subscription and services.

If I have a grant application in process, what happens next?

Previously, if had purchased an Advanced subscription as a Community Partner, you were entitled to Enhanced Support Services each quarter, including Bank Grant Preparation.  Effective April 1, 2017, we will no longer offer Enhanced Support Services.

However, if we have recently worked with you to submit a grant application to a bank or are in the process of writing a grant application now, we will work with you to support and complete those applications until a decision is received from the bank.  Feel free to reach out to us with any questions you have and we’ll keep you posted on the status of those grant applications as well.

In the future, if you would like for findCRA to assist you with preparing one or more bank grant applications or researching bank grant opportunities for a particular market, we will still be able to support those requests through our Consulting Services.  To submit a request for grant services, visit our CRA Consulting Services page and submit a request to schedule a discussion time.

We’ll also be reaching out to each nonprofit with an active subscription to discuss your personalized next steps regarding your subscription and services.

If I made a connection or have expressed interest in a Project, what happens next?

As a bank, if you had previously indicated the you were interested in learning more about a nonprofit’s Project or formerly expressed interest in a Project through the website, we’ll still work with you to support that interest and dialog with the nonprofit.

Also, if you have indicated that you wanted to support a nonprofit’s need by starting a Connection, we will work with you to see that Connection through until it is complete.  You are still responsible for maintaining your commitments to the nonprofit as part of that Connection and any other responsibilities that are part of fulfilling that need.

If you would like to talk to us about any outstanding Connections you have or any other matters, please email support@findCRA.com.

Who can I talk to if I have additional questions?

We’re here to talk to you any time you have questions, about this upgrade and new services or any other way we can help.

The easiest way to start a discussion is by opening a Live Chat.  You can start a Live Chat from any page on the website simply by clicking the icon in the lower right-hand corner.  The Live Chat will immediately connect you with one of our CRA experts.  If an expert is not available, you can send them a message and they’ll get back to you with 24 hours during normal business days.

You can also email us directly any time at info@findCRA.com for general inquires or support@findCRA.com with technical questions or questions regarding your user experience or our services.

We look forward to hearing from you and answering any questions you may have.

Banks

Check out new features and enhancements.

Nonprofits

Check out new features and enhancements.

Learning Center

Check out the new Knowledge Base, Forums and CRA Newswire.